PATRONAS Project Management
Our implementation projects are based on a standard project plan adapted to specific customer needs. The project management responsible for your project coordinates all activities and stays in touch with the customer via regular status meetings.
Managing the project tasks with the PATRONAS Issue Tracker (PIT) allows a seamless handover to the support team after Go-Live.
Our highly experienced team of specialists is involved in the project to help you with any particular requirements you might have regarding to software installation, configuration, or any other specific process requirement.
Our standard support is included in your license agreement with defined service levels (SLA) and the choice between different support levels.
We provide you access to our support team via the PATRONAS Issue Tracker (PIT) and a dedicated support phone number.
Our support team has a business backround and works close with our developement, supporting you in the best possible way.
In addition, we offer access to system and process documentation via our integrated Help Center.
PATRONAS Academy offers specifically designed training programs. Our experienced instructors will introduce you to all aspects of the OPUS software suite, as well as to useful processes for your daily business operations, so that you can achieve a maximum of success and efficiency.
We help you gain competence and experience, so that you can make the best use of our software and realize its full potential. It is in our and your best interest that you are able to work independently and efficiently with our products.
Customized training within the context of a project implementation process is as much part of our Academy offering as are standard refresher or advanced training sessions or an introductory training for new employees. We put the focus of all our programs on practise, hence we attach greatest value to the active usage of the software during the training sessions.