Please be aware that sending an unencrypted email over the internet is often likened to a postcard, in that anyone who wants to read it just needs to look at it. Obviously this isn’t good, especially when you need to send confidential information.

When sending emails to our customers or other external organisations, our preferred method of encryption is Transport Layer Security (TLS), an industry-standard encryption protocol that ensures email is transmitted securely over the internet. However, for the email to be encrypted, TLS must be enabled on the mail servers of both the sender and receiver. To find out whether it is enabled on your organisation’s email accounts, you will need to speak to your email server administrator.

Please note, when you send us an unencrypted email we assume that the information you are sending is not confidential and we may reply to it by unencrypted email.